Frequently Asked Questions

Can I change my flight booking?

Yes, you can change or cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refundicon of that booking.

If you would like to change your flight schedule, you can try our latest feature, Easy Reschedule. To know more about how it works, visit this complete guide to Easy Reschedule. Alternatively, you can contact the airline directly to change your flight date.

Can I cancel my booking and get a refund?

For the complete information on refund, please visit Refund Procedure. All refunds must be processed through Traveloka. Please note that by requesting a refund, your reservation will be automatically canceled.
If you need further help for your refund request, please inform us through the form below.

I found a typing or title error on my e-ticket. Can I correct the passenger’s name?

If you fly domestic, please contact the airline’s call center directly to correct the passenger’s name on your e-ticket. Please note that you may be charged a certain amount for name correction depending on the airline’s policy.

For international flights, you can submit a request for name correction by filling out the form below.If you cannot find your airline in the list, please contact the airline’s call center directly.